Policies

REFUND AND CANCELLATION POLICY

Cancellation by student:

Because of limited class sizes and our commitments to instructors and ranges, WE DO NOT OFFER REFUNDS on any training course if you change your mind or are otherwise unable to attend.  Two options are available to cancel your registration and either transfer or reschedule:

1. Transfer your registration to another person:  For any reason, whether it involves an emergency or non-emergency, you may transfer your registration to another person if that person meets all training prerequisites and is qualified to take the course, provided you give us at least 7 days prior notice by e-mail with the name, e-mail address, and phone number for your substitute.  You may transfer your course registration date only one time.
2. Reschedule to a future class date:  ONLY in case of a "true emergency," such as a medical emergency, which is entirely beyond your control, you may reschedule to another class date if you give us written notice by e-mail to training@zero-victims.com at least 7 days in advance of the scheduled course.  In this case, you may search our Course Calendar for another class that has a seat available. The class date you select must be within 90 days of your cancelled course date.  You may reschedule to another date only one time.  WORK CONFLICTS DO NOT CONSTITUTE AN EMERGENCY.  IT IS THE CLIENT'S RESPONSIBILITY TO ENSURE YOU HAVE THE NECESSARY TIME OFF FROM WORK PRIOR TO REGISTERING FOR A CLASS.  We DO NOT reschedule clients for work conflicts.  NO EXCEPTIONS.

 

Cancellation by Zero Victims:

Zero Victims Training reserves the right to cancel a course and reschedule or refund student. There may be occasions when weather or unforeseen circumstances require cancellation of the course. In such cases, you will receive e-mail and/or telephone notification. When we cancel a course, we are happy to either refund your registration fee or move you to another training date of your choosing for the same training course, at your discretion.